Previously Prime Meridian Direct (PMD) Prime Meridian Direct

Enjoy hassle free claims with Prime – anytime, anywhere

Count on us to be by your side when it matters most, getting you back on the road fast

Claim online

Log your car
insurance claim and
do so much more

Submit your car insurance claim and do so much more – all on the Prime app. Download it now.

What to expect when claiming

What to expect when claiming

When you claim, we'll do everything we can to make the process as simple as possible

  • Icon_ClaimsSteps_Step01
    01 – Submit your claim
    Use any of our easy options to submit your claim. Remember, the more you tell us about the what happened, the smoother the process.
  • Icon_ClaimsSteps_Step02
    02 – Claim assessment
    We’ll assess the repair cost and complete the claim evaluation.

    To speed up your claim and help us better understand what took place, we may ask you for additional supporting documentation during this phase.
  • Icon_ClaimsSteps_Step03
    03 – Claim result
    Upon claim approval, we’ll arrange for a repairer to start on your vehicle or proceed with a total loss settlement.

What we need from you

Ensuring you have the best possible experience is our top priority

Real peace of mind wherever you might go.

Real, feel-good claim experiences

Frequently Asked Questions

Frequently Asked Questions

What would you like to know?
  • How can I contact Prime’s customer service team?

  • Can I claim through the Prime mobile app?

  • What is my excess?

  • What does it mean when my car is written off?

  • Will my insurance cover a rental car while my vehicle is being repaired?

How can I contact Prime’s customer service team?

We're here to help! You can reach us through the contact us page on our website, where you'll find our Prime contact number: 011 745 7800. You can also reach us on WhatsApp at 078 669 4947, or chat live with us. We're dedicated to being easy to reach and helping you whenever you need us.

Can I claim through the Prime mobile app?

Yes, you can claim through our easy-to-use Prime mobile app or the claims page on our website, policy, file claims, request assistance, and contact our support team quickly from your phone.

What is my excess?

Your excess amount will depend on the claim and your specific policy. To see what your excess could potentially be, you can log in to your profile, or check your policy schedule.

What does it mean when my car is written off?

How badly your car is damaged and, as a result, what it will cost to fix will determine whether your car is considered a write-off. Your car is written off if the extent of the damage cannot be fixed for a reasonable amount.

Will my insurance cover a rental car while my vehicle is being repaired?

At Prime, you can add our optional car hire benefit to provide up to 30 days of cover following a theft, hijacking, or car accident claim registered with us.

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